Privacy Policy

Ron Doyle Motors is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Ron Doyle Motors manages personal information. It is structured as follows:

Personal information Ron Doyle Motors collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Ron Doyle Motors and complaints
Changes to Privacy Policy

1. Personal information Ron Doyle Motors collects

The main types of personal information Ron Doyle Motors collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Ron Doyle Motors such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Ron Doyle Motors's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Ron Doyle Motors's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Ron Doyle Motors's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Ron Doyle Motors.

Ron Doyle Motors collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Ron Doyle Motors keeps of telephone calls, or emails received, or messages sent to Ron Doyle Motors or posted on Ron Doyle Motors's pages on social media);
Ron Doyle Motors's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Ron Doyle Motors collects personal information in connection with running its business directly from the individual concerned. On occasion Ron Doyle Motors may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Ron Doyle Motors stores personal information in electronic and paper form.

Ron Doyle Motors uses and discloses personal information as follows:

to source vehicles and sell them to Ron Doyle Motors's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Ron Doyle Motors's customers and prospective customers;
to obtain products, services or information from Ron Doyle Motors's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Ron Doyle Motors knows about them);
to operate and manage Ron Doyle Motors's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Ron Doyle Motors. For example, Ron Doyle Motors may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Ron Doyle Motors also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Ron Doyle Motors uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Ron Doyle Motors uses in the operation of the computer program is browsing history on Ron Doyle Motors's websites, name, contact information, and other information you may input into Ron Doyle Motors's websites. The level of human oversight Ron Doyle Motors provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Ron Doyle Motors's staff.

4. Cookies

Ron Doyle Motors uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Ron Doyle Motors's web server. Ron Doyle Motors may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Ron Doyle Motors's platforms and those social media platforms. Ron Doyle Motors's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Ron Doyle Motors's website.

5. Links to other websites

Ron Doyle Motors's website may contain links to third party websites. Ron Doyle Motors does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Ron Doyle Motors and do not wish to receive these communications from Ron Doyle Motors in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Ron Doyle Motors.

7. Overseas transfers

Ron Doyle Motors's website/s are hosted in Australia. On occasion, a third party service provider Ron Doyle Motors engages or that Ron Doyle Motors is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Ron Doyle Motors holds about them by contacting Ron Doyle Motors during business hours on 02 6413 9711 or via the contact page.

Ron Doyle Motors may require an individual making a request to verify their identity before processing their request.

Ron Doyle Motors will aim to respond to all requests promptly and within 30 days.

Ron Doyle Motors may refuse a request where permitted or required by law. Ron Doyle Motors will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Ron Doyle Motors and complaints

If you have any queries, concerns or complaints about how Ron Doyle Motors handles your personal information please contact Ron Doyle Motors during business hours on 02 6413 9711 or via the contact page. Ron Doyle Motors may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Ron Doyle Motors can understand the nature of your concern. In most cases, Ron Doyle Motors will ask that you put your request in writing.

Ron Doyle Motors takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Ron Doyle Motors's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 02 6413 9711
Mailing Address: 113 Princes Hwy, Eden, NSW, 2551

10. Changes to Privacy Policy

Ron Doyle Motors may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.